About Us
Customer Metrics 411 is a community of organizations and individuals committed to use of appropriate and results-oriented customer metrics. Founding members include ForeSee Results.
The community is growing, as interest in customer metrics continues to grow. If you’d like more information on CM411, please contact us at ask@CustomerMetrics411.com.
Net Promoter®
The Good, The Bad
and the Ugly
Net Promoter Score is a popular new concept from loyalty guru Fred Reichheld put forward in his book... » more
and the Ugly
Net Promoter Score is a popular new concept from loyalty guru Fred Reichheld put forward in his book... » more
Ask CM411
Got a question about customer metrics?
We’re here to help. Send your question to ask@CustomerMetrics411.com
We’re here to help. Send your question to ask@CustomerMetrics411.com
Request a Briefing
Interested in more information about choosing and using the right customer metrics?
One of our subject matter experts would be happy to set up a briefing. Please email us at briefing@CustomerMetrics411.com
One of our subject matter experts would be happy to set up a briefing. Please email us at briefing@CustomerMetrics411.com